Privacy Policy

Welcome to FitWear Pro ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share your information when you visit our website or make a purchase.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide directly:

• Name, email address, phone number, and delivery address when placing an order
• Payment information (processed securely by our payment provider — we never store card details)
• Account information if you create a customer account
• Messages and enquiries you send via our contact form or email

Information collected automatically:

• Browser type, operating system, and IP address
• Pages visited, time spent on the site, and referring URLs
• Cookie and tracking data (see Cookies section below)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and send delivery updates
• Communicate with you about your orders, returns, and enquiries
• Send you promotional emails and offers (only if you have opted in)
• Improve our website, products, and customer experience
• Detect and prevent fraud or misuse of our services
• Comply with legal obligations

We will never sell your personal data to third parties for their own marketing purposes.

3. Sharing Your Information

We may share your information with:

• Delivery partners — to fulfil and deliver your orders within Kosovo
• Payment processors — to securely handle payment transactions
• Shopify — our e-commerce platform provider, who may process your data per their own privacy policy
• Analytics services — such as Google Analytics, to understand site usage (anonymised)
• Legal authorities — if required by law or to protect our rights

All third-party service providers are contractually obligated to keep your information confidential and secure.

4. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential cookies — required for the website to function (e.g., shopping cart, login sessions)
• Analytics cookies — help us understand how visitors use our site
• Marketing cookies — used to show you relevant advertising on other websites

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Delete your personal data ("right to be forgotten")
• Opt out of marketing communications at any time (unsubscribe link in every email)
• Data portability — request a copy of your data in a machine-readable format

To exercise any of these rights, please contact us using the details at the bottom of this page. We will respond within 30 days.

6. Data Security

We take the security of your data seriously. Our website is secured with 256-bit SSL encryption. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites (such as brand websites or social media platforms). We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child under 13, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of significant changes by updating the "Last updated" date at the top of this page.

We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us: