Frequently Asked
Questions

Yes, absolutely. TRANSPORT FALAS — free delivery on all orders, no minimum spend, no hidden fees. This applies to every city and region across Kosovo.

Once your order is dispatched, you will receive a confirmation message with tracking details via email or phone. If you haven't received tracking information within 24 hours of ordering, please contact us.

If your order has not yet been dispatched, we can modify or cancel it. Please contact us as soon as possible — ideally within 2 hours of placing the order. Once an order is dispatched, it cannot be modified or cancelled, but you can use our 30-day return policy.

Currently we deliver within Kosovo only. We are working on expanding our delivery network to other Balkan countries. Follow our social media for updates.

Absolutely. Every product we carry — Nike, Under Armour, and Eagle Mentalite — is 100% genuine. We carry exclusive models that are unique in the Balkan region, meaning you get access to premium gear not available anywhere else locally.

We stock exclusive Nike and Under Armour models that are unique in the entire Balkan region. These products are not available through other local retailers, giving our customers access to premium, hard-to-find performance gear.

Visit our Size Guide page for detailed size charts for all brands. Nike and Under Armour generally run true to size. Eagle Mentalite hoodies have a more relaxed fit — consider sizing down if you prefer a tailored look. You can also send us your measurements and we'll recommend the perfect fit.

We do restock popular items whenever possible. Follow us on Instagram @fitwearproo for the latest restocks and new arrivals. You can also contact us to be notified when a specific product becomes available again.

Always follow the care label on the garment. As a general guide: wash in cold water (30°C max) · do not tumble dry compression and performance fabrics · avoid fabric softener on technical fabrics as it damages moisture-wicking properties · air dry flat when possible.

We offer a 30-day hassle-free return and exchange policy. Items must be unworn, unwashed, and in original packaging with tags attached. See our Shipping & Returns page for full details.

Contact us at fitwearproo@gmail.com or use our Contact page with your order number and reason for return. Our team will confirm and provide instructions within 24 hours. Refunds are processed within 3–5 business days of receiving the returned item.

We are so sorry for the inconvenience. Please contact us within 48 hours of delivery with photos of the item. We will arrange a free replacement or full refund at absolutely no cost to you.

We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All payments are processed securely with 256-bit SSL encryption. We also offer cash on delivery across Kosovo.

Yes, completely. Our website is secured with 256-bit SSL encryption. Your payment details are never stored on our servers — all transactions are handled by certified payment processors. We take your privacy and security very seriously.

Yes, you can check out as a guest without creating an account. However, creating an account allows you to track your orders, save your addresses, and view your order history more easily.

We are always open to collaborations with athletes, fitness influencers, content creators, and brands that share our values. Please reach out through our Contact page with your details and we'll get back to you within 48 hours.